FAQs

1. What products do you sell?

We offer a wide range of fashion and lifestyle items including bags, t-shirts, hats, caps, sweatshirts, stainless steel tumblers, socks, and more. All products are carefully selected for quality, comfort, and style.

2. How do I place an order?

Simply browse our collections, select your desired items, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.

3. How can I contact customer support?

You can reach out to us anytime via email at dandyducks1@gmail.com. We aim to respond to all inquiries within 24–48 hours.

4. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal and other secure payment gateways supported by Shopify.

5. How long does shipping take?

Shipping times vary by location. Domestic orders typically arrive within 3–7 business days, while international shipping may take 7–14 business days. You'll receive tracking information once your order is shipped.

6. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location.

7. Can I modify or cancel my order?

If your order hasn’t been processed yet, we may be able to modify or cancel it. Please email us immediately at dandyducks1@gmail.com with your order number and request.

8. What is your return policy?

We accept returns within 7 days of delivery for unused, unworn items in their original packaging. To initiate a return, please email dandyducks1@gmail.com with your order number and reason for return.

9. What if I receive a damaged or incorrect item?

We're sorry for the inconvenience. Please contact us at dandyducks1@gmail.com within 48 hours of receiving your order, and we’ll make it right.

Item added to your cart